Research

Webcam Advice and Online Booking Pilot – Evaluation

In 2013 Brighton and Hove Advice Partnership were awarded £325,730 from the Big Lottery Advice Services Transition Fund for a programme of activity.As part of this programme, the partnership piloted an online booking and webcam advice service.An independent consultant, Vicky Ling of Partnership Quality Systems,...

Carers Digital Focus Group

In March 2015 Advice Brighton & Hove ran a focus group with The Carers Centre looking at the advice needs of carers along with their experience of accessing advice. As part of this session we demonstrated the new webcam http://www.eta-i.org/valium.html advice service and discussed whether this...

Mental Health and Access to Advice

In February 2015 Advice Brighton & Hove undertook a piece of work looking at what issues existed for people with mental health problems when trying to access advice. This is part of a wider piece of work which Advice Brighton & Hove is undertaking, looking at barriers...

Tax Credits

Advice Brighton & Hove wrote to local MP's after frontline advisers and caseworkers fed back their frustration at the significant delays experienced when calling the tax credits helpline. Most felt that the waiting times have increased over the last 2 months. Unfortunately, HMRC only have...

Feedback on Mandatory Reconsideration

At the September Advice Service Network we looked the process of Mandatory Reconsideration - frontline advisers in Brighton & Hove have been reporting their concerns about this process for some time and The National Citizens Advice Bureau approached us and asked for feedback on the process ahead of...

Issues within the private rented sector in Brighton & Hove

Over the last couple of months Advice Brighton & Hove have been collecting evidence from a number of frontline advice agencies about issues within the private rented sector (PRS). This was in response to a large number of workers raising this as a concern. 11 organisations...

Social Policy & Impact Report – Advice Brighton & Hove

The Social Policy and Impact Officer for Advice Brighton and Hove, Tess Craven, has produced a report detailing the social policy work that the project has carried out during the last 18 monthsThe report summarises the social policy work from January 2014 to May 2015...

Focus Group with Speakout on Digital Advice

In January, Advice Brighton and Hove ran a focus group with an independent advocacy organisation for adults with learning disabilities called Speakout. The focus group was to find out whether this diverse group of people with learning disabilities could share feedback with us about how...