How to Get Advice:
Levels of advice
The organisations listed offer three different levels of advice:
This involves your Adviser finding out what issues are involved in your situation, giving you information and advice and explaining your options to resolve the issues. It also involves helping to fill in forms and contact other parties. It may involve the advice agency taking action on your behalf, and signposting and referring to other services.
In casework, the advice agency takes on responsibility for the progress of a case and the Adviser takes action on your behalf. This can include negotiation and representation on your behalf.
The Adviser or other professional will prepare a case for you and represent or speak on your behalf at a tribunal or court. This can include work undertaken by a solicitor or barrister.
Advice Quality Marks
The Specialist Quality Mark is a quality management system for legal aid providers.
The Advice Quality Standard is an independently audited standard that focuses on advice.