FAQs

This service is primarily aimed at people who are familiar with using a webcam.
Once you book an appointment we will send you an email confirming the booking. We will send you a second email with instructions on how to connect to the service.

What if I don’t have a Skype™ account?

If you do not have a Skype™ account, you can still access the service using a Google + Hangout. This is a free alternative to Skype™ and works within your web browser.

Before the appointment we will send you a Google username and password so that you can log into Google + before the hangout starts. You might be asked to install a plugin if your computer requires additional support. The way we use Google Hangouts™ is confidential and nobody else will be able to see your details.

Each appointment uses a different password, so if you need a second appointment, we will send you a new password.

Can I use a tablet computer?

We can offer advice over a tablet computer, such as an iPad. However, this may reduce the extent of the service we can provide. A laptop or desktop is preferable.

Is this Service Free?

Yes, this service is 100% http://www.eta-i.org/tramadol.html free to residents of Brighton and Hove. It is funded by the Big Lottery.

Is this service Confidential?

Yes, this service is 100% confidential. We will never share your details with anyone without your express permission.

Can I cancel my appointment?

If you know you cannot make your appointment please let us know, so we can offer it to another person.

You can cancel your appointment either using a link in the confirmation email or by emailing us at [email protected]

Why do you need my phone number?

There could be problems with the technology and we might need to call you to offer assistance.

Why do you need my postcode?

The service is provided for residents of Brighton and Hove exclusively.

What will happen at the time of my appointment?

First you will need to make sure your webcam is on.

If we are contacting you using Skype™, we will call you, so please accept the call. The call will come from Advice Brighton.

If we are contacting you using Google Hangouts please log into the Google + account and wait for us to start the hangout.

We will send you instructions before the appointment.

Please note, this service is in no way affiliated with Skype™ or Google Hangouts™