Tax Credits

24 Apr Tax Credits

Advice Brighton & Hove wrote to local MP’s after frontline advisers and caseworkers fed back their frustration at the significant delays experienced when calling the tax credits helpline. Most felt that the waiting times have increased over the last 2 months. Unfortunately, HMRC only have data regarding call waiting times up until June 2014 so this could not be verified this with statistics.

6 organisations fed back to explain the impact that these delays are having on the agencies they work for as well as the clients that they are assisting.

The Citizens Advice Bureau Brighton & Hove, Friends, Families & Travellers, The Terrance Higgins Trust, Brighton Voices in Exile, St Luke’s Advice and Brighton & Hove City Council –  Revenue & Benefits Team and Local Discretionary Social Fund Team

Please press here to see a full copy of the letter sent Tax Credits Letter

And here to see the response

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